I once hated to fly Southwest Air…
I called it the “cattle call”…
I loved the energy of the company…the way they treat employees…their ability to remain profitable in a challenging market…
…but I hated flying them. I always seemed to end up stuck in the middle seat behind two really big guys…
I would choose another airline whenever I could…
But then I learned their system….
Once I learned the system, and developed my own strategy for traveling within the Southwest system, I was able to check-in early online, get a good number in which to board the plane, and find a good seat….
Having a system helped me love Southwest…
Now I actually choose Southwest over other airlines anytime I can…
That story illustrates an important principle in life and leadership…
Sometimes that which you dread doing or hate the most, just needs a plan…a better system…
Develop or learn the system and it will make life easier and you’ll better enjoy a more successful ride…
What in your life needs a better system for the new year?
hey tout le monde j’aime bien cette facon de penser ce commentaire mais la location corse est mon objectif avant tout.
True, even preaching could become a headache when you don't have a plan/system
Good point Yohan.
Hey Ron!
Thanks for figuring out a system and sticking with us! We value you as a Customer! Nice blog post, I'll be back : )
Christi
@southwestair
Thanks Christi. I feel very honored to have your comment! Can I get some additional frequent flier miles? J/k
Always amazes me how one little thing can completely change an experience.
Good add Jason.
A timely post for me as the new year begins and so glad I found this through someone's tweet! Thank you for posting it. I am working now to set up the new system for the new year and believe it will make all the difference.
Thanks Kathy! Hope it works well for you in the new year.
Boy I can relate to this post, Ron. Southwest can be awful. It seems that solving tough problems like this can lead to great opportunities. Something for all of us to think about for the new year.
Thanks John for your comment. I love great opportunities!