Number One In Customer Service!

As a former business owner, I recognize and appreciate good customer service.  On our recent vacation to the Southwest, being free from the normal distractions of work, I was even more in tune with the good and bad of customer service we received.  Perhaps it was because I was looking more closely than normal, but I honestly believe we saw extremes.

One positive extreme was the customer service treatment we received during our Enterprise car rental experience at the Albuquerque International airport.  From check-in to the exit gate, we received exceptional service.  When we returned the car to the airport, we had an equally positive experience. The employee that waited on us actually remembered us from when we picked the car up over a week earlier and pleasantly asked specific questions about our trip.  Overall the staff was extremely quick and painless, but extremely efficient, and very friendly, yet highly professional.

I like to pass along compliments, so I said; “This is probably the best customer service I’ve ever received during a rental car process.”

He proudly responded with a quick smile, “Our agency was number one in customer service last year in the whole country!” Then he went onto say, “We have a reputation to live up to now.”

It made me wonder this question:

If you had to compare yourself or your team to others in customer service, efficiency or excellence how are you doing? What reputation have you created?

I certainly plan to consider that question to the customer service visitors receive at Grace Community Church

(As I was writing this post I discovered a great similar thought process in Brad Lomenick’s post 5 Points On Great Customer Service.)

For some of my own thoughts on how to accomplish excellence in service, check out THIS POST and the category Innovation.