I once asked a leader in a company whether we could use a room in their building for a meeting. He wasn’t the senior leader, but was in the chain of management. It seemed to be a very small request, especially since our organization was a huge client of this company. I had been in their building dozens of times and really never saw this room used at all.
I have held leadership positions in larger organizations and smaller organizations. This would have been a minor decision in any of those places.
This leader, however, had to pass the decision up a chain of command that took weeks to answer. He kept apologizing for the delay, but said it was standard procedure. Eventually I received a yes answer, but it took a great deal of time through several layers of people to get there. By the time we got the answer, I didn’t need it anymore.
It reminded me of the benefits of empowering leaders in an organization.
Giving people the power to make a decision does four things:
1. It expedites good service for the customer.
2. It encourages leadership development within the organization.
3. It increases the productivity of the organization.
4. It keeps from frustrating customers/clients like me.
Does your organization need to release power to others?